Returns & Exchanges

At MARS Cosmetics, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a hassle-free 30-day return policy for unused and unopened products.

Return Process

• 1.
  Initiate a Request

  Log into your account portal and select the order you wish to return to receive a unique Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all seals are intact, and include the printed return slip inside the box.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided in your email to the outside of the package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.